The contact center is a treasure trove of unstructured customer engagement data. When properly leveraged it can be spun into automation and insight gold. A unified data fabric combines VoC and business outcome data to power automations that improve CX and EX, and deliver insights that optimize every stage of those journeys and workflows.

Join us for this 45-minute executive session to discover:

  • The biggest mistakes companies make when capturing and analyzing customer data
  • Real strategies for zeroing in on insights that impact key CX and business outcomes
  • Tips to successfully automate the most critical moments of customer and employee journeys
  • Best practices for measuring, redesigning, and scaling AI to make workflow more efficient and interactions more personal

Speakers:

  • Chris Tranquill, Chief of Strategy, Khoros
  • Gijs van de Nieuwegiessen, VP of Automation, Khoros
  • Brian Cantor, Principal Analyst & Director, CCW Digital

Register now