Alternate time: September 30, 11am AEST

Call centers have been around for almost 60 years. Although many have been rebranded to "contact centers," operations haven't changed much, and contact volume is still overwhelmingly phone-based. The need to transform contact centers for digital-first service has become even more urgent in 2020. How are businesses planning this fundamental shift? What do contact centers look like when they are digitally transformed? This panel featuring executives from Khoros, USAA, and Jawwy will discuss how global brands are embracing both traditional and digital channels, and how a digital-first brand creates innovative customer experiences. 

In this 30-minute session, we'll cover:
  • Trends in contact volume and customers' preferred channels
  • How new customer-preferred channels should be integrated into contact centers
  • How to adopt customer-centric thinking
  • Easy, low-effort ways to start transforming to digital-first customer service
  • How new brands can go completely digital, and large enterprises can begin to shift their operations to enable more digital service and care
 
Speakers:
Mike Betzer, General Manager, Khoros Care
Bill Gerth, Director, Social Business, USAA
George Attia, VP of Customer Care, Jawwy-STC
 
Not able to join us? Don't worry. We'll share a recording of this digital discussion with everyone who registers.

Register for webinar


Speakers Include

mike-betzer.jpg
Mike Betzer, General Manager
Khoros Care
bill-gerth.jpg
Bill Gerth, Director, Social Business
USAA
george-attia.JPG
George Attia, VP of Customer Care
Jawwy-STC