Join Khoros + our guest Forrester as we discuss the need for contact centers and global customer service to modernize their digital channel operation. With the rise of messaging--and often shift of volume from traditional channels like chat, email, and even phone--global operations must better plan how they operationalize efficiency, plan their workforce, and expand digital channels to reach their customers. At the same time, they must prove an ability to deflect costs, reduce costs, and improve customer satisfaction.
Our guest speaker will be Kate Leggett, VP, Principal Analyst Serving Application Development & Delivery Professionals. Kate is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI.
In this webinar you will take-away:
- Be where your customers are.
- Measure better to manage better.
- Improve team efficiency.
- Hear from Khoros on how we can help.
Register for Webinar
Kate Leggett, VP, Principal Analyst Serving Application Development & Delivery Professionals